Last week, our US production environment (App, API, Insights, and background Jobs) was disrupted by a fault in the underlying Microsoft Azure platform on which our service runs. We recognize the impact this may have had on your operations, and we sincerely apologize for the inconvenience.

Service was fully restored last week and has operated normally since. We can confirm that no customer data was lost or compromised at any stage of the incident.

The root cause originated within Microsoft's managed cloud infrastructure rather than in Younium's application or configuration. Microsoft's formal investigation is ongoing, and we will share further detail directly with affected customers once it concludes.

We thank you for your patience and understanding. If you have questions or believe you were directly impacted, please reach out support or your CSM.

Best regards,

The disruption affecting Younium's US environment has been resolved and service is fully restored.

Our investigation indicates the cause was a change on Microsoft Azure's platform during scheduled maintenance, which interrupted network traffic to our environment. The security and integrity of your data were not affected. We are working with Microsoft to confirm the full root cause and are continuing to monitor closely as we complete final validation.

We apologize for the disruption and thank you for your patience.