We’ve carefully investigated the incident and have not found evidence of a fault within our platform. Microsoft has confirmed a service issue affecting Azure Front Door during the same period, and we are currently awaiting their RCA (Root Cause Analysis). We will share an update once we’ve reviewed Microsoft’s findings and can confirm the root cause, along with any follow-up actions identified on our side.

Webhook delivery has remained stable and within normal performance levels for several days, with no further occurrences of the previous delays. All webhooks are now being processed and delivered as expected.

To address the issue, we have:

• Implemented configuration changes to eliminate the identified cause of the degraded performance

• Added extended monitoring and alerting for webhook delivery to detect and respond to similar issues much faster in the future

This incident is now being closed, and webhook delivery is considered fully operational.
Thank you for your patience while we worked to resolve this.